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Firstly, please contact the insurance broker who arranged your policy, they should be able to help you.
You can refer your complaint to the Financial Ombudsman Service within six months of receiving their final response letter.
If you'd like a copy of our complaint handling procedure, just ask and we'll be happy to provide you with one.
ABC Insurance is part of the Liverpool Victoria (LV=) group of companies. See a summary of the LV= complaints data.
Making a complaint won't affect your right to take legal action.
Related information
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