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Make a complaint

Sorry you're not happy with the service you've received

If you need to complain

Firstly, please contact the insurance broker who arranged your policy, they should be able to help you.


If your broker can't resolve your complaint

You can refer your complaint to the Financial Ombudsman Service within six months of receiving their final response letter.


If you're not happy with the service provided by ABC Insurance, please contact us

Our complaints contact details

Call us:

0800 032 1625

Lines open:
9am - 5pm Monday to Friday

Write to us:

ABC Insurance
69 Park Lane
Croydon
CR9 1BG


If you'd like a copy of our complaint handling procedure, just ask and we'll be happy to provide you with one.

ABC Insurance is part of the Liverpool Victoria (LV=) group of companies. See a summary of the LV= complaints data.

Financial Ombudsman contact details

If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you but you'll need to contact them within six months of receiving our final response letter.

Their website is www.financial-ombudsman.org.uk which includes more information about the service.

Call the ombudsman:

0800 023 4567

Or

0300 123 9123
(from a mobile or non BT landline)

Write to the ombudsman:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Making a complaint won't affect your right to take legal action.

Can't remember who your broker is?

Send us your details and we'll let you know

ABC Insurance, 69 Park Lane, Croydon, CR9 1BG